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COVID-19 Update: MSEDP is operational and committed to responding to the needs of our customers.
COVID-19 Update: MSEDP is operational and committed to responding to the needs of our customers.
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Remote Tech Support

Most businesses that have a website get some sort of tech support and in most instances that support comes from a remote location. It is important to be able to have someone you can rely on if and when issues arise surrounding your site. And not only that, it is important to have a tech team behind you that you trust to keep your business’s website and information safe. MSEDP offers remote tech support from their Deer Park location on Long Island, New York. We host thousands of websites who trust us with the day-to-day management of their website. When you trust the MSEDP IT team with your small business website, you get the safety and security of all their IT services.

A Nationwide Remote Tech Support Team

As your remote tech support team, we’ll perform all of the services you would expect. System updates, virus prevention and removal, data backup checks, essential maintenance and troubleshooting are all aspects we expertly handle. And we will do so all without interrupting your workday with a support visit. Though our IT team offers mostly remote tech support, we do offer on-site assistance if you live in the area. In the event a visit is necessary, you can get free on-site support hours, priority response times, and discounted rates for installations and projects. These aspects depend on the monthly package you choose. You have the option to choose from our Bronze, Silver or Gold managed services packages.

Unlimited Help Desk Support

When you turn to MSEDP, you get FREE unlimited help desk support with ANY of our managed IT services packages. You can call us anytime you have a issue with a covered device. When you have one of our IT packages, you do not get charged extra for the call. So you can call us for issues both big and small without hesitation. Outlook not opening? Internet Slow? Screen upside down? Forgot your password? Call as many times as you want for ONE low price each month! When you speak to someone from our remote tech support team, we will get you back up and running in no time!

Quick Fixes to Technical Problems

All types of software can give you annoying technical glitches that slow down your work day. So having an effective remote tech support allows you to become more efficient and worry less. You don’t need to waste time trying to figure it out on your own. Instead you can give our IT team a quick call. They can troubleshoot the issue and provide you with quick-fixing solutions. So, valuable workday hours are not lost and you can get back to work quicker.

24/7 Monitoring

Our web clients have access to our cutting-edge software, which allows for 24/7 monitoring of your website. So, we get alerted when systems are acting up or are down. Even if that issues arises at 2 am! Having around-the-clock monitoring allows us to be proactive rather than reactive and ensures that you are running optimally during business hours. There are fail-safes in place that can handle issues with your site overnight, so when you wake up you are none the wiser!

Professional Remote Tech Support at MSEDP

So please, if you are looking for affordable tech support, remote or not, then turn to MSEDP of Long Island, New York! Check out all of our IT services available to web clients. For more information about our IT services, please contact us today. We will gladly answer any questions you may have regarding our array of dependable IT services. The number for our office is (631) 761-7600. When you call, we can provide you with a free consultation for our various services.

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